We do our best to make you feel safe on our site. This page provides you with the necessary information about how we protect your privacy and personal information.
Important basic information:
- The operator of this website is: Divine flavors Ltd, with its registered office at Lidická 700/19, Veveří, 602 00 Brno, Czech Republic - IČO: 05 28 00 79, Tax ID: CZ05 28 00 79.
- We will always follow the law: To provide you with all the services we need to know about you. Some of them are personal data. We promise that we will always comply with all generally binding legal regulations and even more when dealing with them. We only process your personal data for the purpose for which you have voluntarily consented to the processing.
- We keep your data secure: Data about you is stored in a protected database so that none of the data is leaked. The website is secured by SSL protocol from the worldwide recognized certification authority (ESET SSL FILTER CA), ie. that the communication between you and our Website is encrypted with a security key so that no third party can read it.
- We do not store credit card information: We realize that credit card information is the most sensitive, so we do not store any data on our servers when paying for the goods, each transaction is performed exclusively on a very strictly secure gateway.
- We do not disclose information about you to third parties: We do not disclose, disclose, or disclose your personal information to any other entity except organizations with whom cooperation is necessary to properly process your order. These include banks, government agencies, an external contractor, a payment gateway operator, a web host, Google (cookies - Google Analytics), and delivery companies.
- You can change your details: You can change your personal information at any time in your user account. You can also file an appeal for the processing of your personal data at any time and simply. Among other things, you have the right to delete, correct or restrict the processing of personal data. You have the right to dispute processing or its scope. All these requests can be sent to our e-mail. However, in this case, we are entitled to request additional information necessary to confirm your identity. We will send you notifications of action taken without undue delay, and no later than one month after receiving your request.
In order to provide you with all the services, we need to know basic information about you. Some of them have the nature of personal data within the meaning of the new Act no. 18/2018 Coll. on the protection of personal data and on amendments and supplements to certain acts (hereinafter referred to as “ZNOOÚ”). We comply with this law when using your data. We undertake to be with your personal information to treat and dispose of in accordance with valid and effective legal regulations of the Slovak Republic. We declare that we will process personal data in accordance with good morals and act in a manner that does not contradict or circumvent ZNOOÚ or other generally binding legal regulations. We declare that we will not enforce your consent. Your consent is based solely on volunteering!
Before shopping on the website nie you need to register. All you need to do is simply fill in the basic details needed to process your application. We process your data to process and deliver your order and to fulfill each other's contractual rights and obligations. This information is also required for our billing and billing system.
In our store, you are not entering any information that directly relates to the work with money in your accounts. All currently offered forms of electronic payments for goods are made directly on the secure payment gateway website, which will provide us only with information about the success or failure of the payment and your name or account number (so that we can identify the payment and refund if necessary). In any case, we will not know any other information, such as your login details or your account balance.
During your visit, we store non-personal, statistical information on our server that is necessary for the proper functioning of the store (eg, what you put in your shopping cart, when you arrived, where you came from) and targeting our marketing strategy.
We continue to use files on our servers cookie. These are small text files that can be sent to your browser when you visit our Website and stored on your device (computer or other Internet-enabled device such as a smartphone or tablet). Cookies are stored in your browser's file folder. Cookies usually contain the name of the website from which they originated, validity and value. The next time you visit the Website, the web browser reloads the cookies and sends this information back to the website that originally created the cookies. The cookies we use do not harm your computer or other devices.
Google Analytics cookies collect standard information about visitor behavior in Google Analytics anonymous form on the Internet. The information generated by the cookie about your use of the page (including the IP address) is transmitted to Google. This information is then used to evaluate the visitor and compile statistics on the site's activity for us. We will never (or allow any third party) use a statistical analytics tool to track or collect your personal information on our site. Google will not associate your IP address with any other Google data. Neither we nor Google will connect or attempt to associate an IP address with your identity.
- the correct functionality of your cart so you can complete your order as easily as possible
- Google Analytics
- remember your login information so you don't have to re-enter it
- Track your traffic, your site navigation, and the features you use to best match our site to your needs
- measuring server performance and website hosting
- Targeting marketing ads and activities
Cookies used on our website can be divided into two basic types. short-term, so-called. Session cookies are deleted as soon as you end a long-term visit to our site. "Persistent cookies" will remain stored on your device for a longer period of time or until you manually delete them (the time it takes to keep cookies on your device depends on your cookie settings and your browser settings).
Your personal data will be passed on to third parties or otherwise communicated only if it is necessary for the performance of the purchase contract, based on a legitimate interest, or if you have given your prior consent:
(a) processors on the basis of performance of the contract of sale for the performance of internal processes and procedures
b) banks and payment gateway operators based on your order and performance of the purchase contract
(c) the carrier to deliver the products or services ordered by you and to deal with claims, including withdrawal
d) other service providers, third parties involved in data processing and email processing (eg web hosting, Google Analytics)
(e) third parties, eg. court to enforce or enter into any contract with you
(f) public authorities (eg police)
If third parties use data within their legitimate interest, we are not responsible for such processing. Such processing shall be governed by the data processing principles of the companies and persons concerned.
Keep in mind that the processing of your personal data will be performed primarily in pre-contractual relationships and the processing of your personal data is essential for order processing, delivery of goods and services and fulfillment of the contractual relationship in which you act as one of the parties. However, you may also withdraw your consent at any time by sending a written request to the email address provided on the Website. Upon receipt of the withdrawal of consent to the processing of personal data, we will immediately block and liquidate your personal data that has been processed.
If you have chosen to give us permission to process your data (email address) for marketing purposes (news and promotions), you also acknowledge that you have given us this voluntarily and that you are aware that this consent is valid until it is revoked, or until the end of the processing of your personal data, no later than four years after the consent has been given. You will find a link in each email address, after clicking on this link and confirming your email will be removed from the database.
Your data is eligible process beyond the original purpose of processing only to the extent and to the extent necessary for the purposes of statistics, research, traffic, and turnover, but in an anonymized form, so that you cannot identify you in any way.
The period of collection and processing of personal data shall coincide with the duration of the purpose, its equipment and, after reaching the purpose, for a maximum period of five years for the purposes of invoicing payments, recording and recovering and assigning receivables for the provided service / goods, for the purpose of filing filings, for asserting rights or for fulfilling other obligations imposed by generally binding legal regulations, the Website Operator is authorized to keep records of personal data even after termination of the contractual relationship were participants. In the case of registration, we process your personal data for as long as the user account is used, for a maximum of three years.
As a data subject, you can exercise all your rights under the ZNOOU. If you suspect that your personal data are being processed illegally, you have the right to file a petition to initiate a personal data protection procedure with the Office for Personal Data Protection of the Slovak Republic, Hraničná 12, 820 07 Bratislava.
Based on your order placed on the Operator's Website, we will process the following personal data:
A. Purpose of processing of personal data:
- Sale and dispatch of goods to the buyer (invoice)
Lessons on the rights of the person concerned:
Upon written request, you may request information about the state of processing of your personal data, write-off or restriction of personal data processing, rectification or modification of incorrect, incomplete or outdated personal data, destruction and deletion of personal data if the purpose of their processing has been fulfilled or . You also have the right to object to the processing of personal data. The period of collection and processing of personal data shall coincide with the duration of the purpose, its equipment and, after reaching the purpose, for a maximum period of five years for the purposes of invoicing payments, recording and recovering and assigning receivables for the service / goods provided, for the purpose of handling submissions, exercising rights or fulfilling other obligations imposed by generally binding legal regulations.
In connection with the sale and processing of your order, we process the following data: first and last name, telephone contact, e-mail address, contact address (delivery address), city, state, postal code, business name, registered office, VAT ID / VAT ID.
B. Purpose of processing of personal data:
- marketing (news and events)
Lessons on volunteering:
You are not required to give your consent and you can withdraw your consent at any time. The consent given shall be valid until further notice or for a period of four years from the granting of the consent. By filling in your email address voluntarily, you can subscribe to receive newsletters and express your consent to receive marketing leaflets, various promotions and discounts on the goods and services offered or other promotional materials.
If you stop agreeing to the processing of personal data - by sending offers, you may ask the website operator at the e-mail address to terminate the processing of your personal data, in which case your email will be discarded from the subscription and ad offers will no longer be sent or by clicking on a link in an email message or on a website.
Upon written request, you may request information about the state of processing of your personal data, write-off or restriction of the processing of personal data, correction or change of incorrect, incomplete or outdated personal data, destruction of personal data if the purpose of processing was fulfilled or violated. You also have the right to object to the processing of personal data.
In connection with the marketing purpose, we process this personal data - e-mail.
C. Purpose of processing of personal data:
- Contact form (Contact)
Lessons on volunteering:
By sending a request or request to our email, tel. number or contact form on our site which is not used for processing, you may leave a message, request or any question about the operation of the Website and the services provided. This data is not further processed, it is destroyed immediately after processing your request.
When contacting us, we process this personal information to process your request or inquiry - email and name.
D. Purpose of processing of personal data:
- User registration
Lessons on volunteering:
Order of goods can be realized in our shop without registration, and the entered data will be stored only for a specific order for the time necessary to process the order, warranty records and accounting records. Registration is not mandatory, it is based solely on voluntary basis. Registered users enjoy various benefits to the products and services offered on our Website.
We process the following information in connection with the registration: name and e-mail address.
E. Purpose of personal data processing:
- Submit a review
Lessons on volunteering:
If you are satisfied with our services, merchandise and speed of equipment of your purchase, you can leave us a review on our site.
When processing a review, we process the following information: email address and name.